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Klantenservice / Support Policy
Support Policy — Kaya Stores
Last updated: 29 April 2026
How to Reach Us
- Email: info@kayastores.nl
- Response time: within 24–48 hours on business days
- Business hours: Monday – Friday, 09:00 – 17:00 CET
What We Can Help With
- Order status and tracking information
- Returns, exchanges, and refunds
- Product questions and specifications
- Payment issues
- Account and login support
- Technical issues with the website
- Complaints and feedback
Complaints Procedure
We take every complaint seriously. If you are dissatisfied with a product or our service:
- Email us at info@kayastores.nl with a description of the issue and your order number.
- We will acknowledge your complaint within 2 business days.
- We aim to resolve complaints within 5 business days.
- If we cannot resolve the issue to your satisfaction, you may submit your complaint to the European Online Dispute Resolution platform: https://ec.europa.eu/odr.
Warranty Claims
All products sold by Kaya carry the statutory warranty under Dutch consumer law. If a product is defective within the warranty period, we will repair, replace, or refund it free of charge. Contact us with your order number, photos of the issue, and a description of the defect.
Welcome To Kaya
About Kaya Stores
Kaya Stores is your destination for premium, carefully curated products — delivered straight to your door in the Netherlands and beyond.
We are operated by TynkTech VOF, a company based in the Netherlands dedicated to building innovative digital solutions. Kaya was born from the belief that everyone deserves access to high-quality products at fair prices, paired with exceptional customer service.
What We Offer
- Premium Products — We hand-select every item in our catalogue, focusing on quality, design, and value.
- Fast Delivery — Most orders are delivered within 2–7 business days across the Netherlands.
- Secure Payments — We use Mollie Payments for safe, trusted transactions via iDEAL, credit card, and more.
- Customer First — Our support team is here to help Monday through Friday, 09:00–17:00 CET.
Our Mission
At Kaya, we aim to make online shopping simple, trustworthy, and enjoyable. We combine the convenience of e-commerce with the personal touch of a boutique store.
Contact
Have questions? Reach out at info@kayastores.nl — we are always happy to help.
